Privacy Policy & Data Protection

1. Commitment to Your Privacy

Bahrain Fiber Connect ("we", "us", "our") is deeply committed to protecting the personal data of our customers, website visitors, and business partners across the Kingdom of Bahrain. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our corporate website at bahrainfiberconnect.com, subscribe to our residential fiber services, or engage with our enterprise connectivity solutions.

2. Information We Collect

A. Identity & Contact Information

For residential and business account setup, we collect full legal name, Civil ID number (for identity verification), passport details for expatriate customers, company commercial registration numbers, and authorized signatory details. Our physical installation teams require precise location data: your building number, road number, and zone identifier in Manama or surrounding governorates to plan fiber trenching and indoor cabling.

B. Technical & Service Data

To configure and maintain your connection, we process technical identifiers including your account username, service package tier (e.g., "Fiber Pro 500Mbps"), equipment serial numbers (ONT devices, routers), MAC addresses, and static IP assignments. Our network monitoring systems collect aggregated metadata such as bandwidth usage patterns, connection stability logs, and uptime statistics to optimize network performance and ensure Quality of Service (QoS).

C. Financial & Transactional Records

3. How We Process Your Data

Bahrain Fiber Connect processes your personal data for specific, legitimate purposes grounded in contractual necessity, legal obligation, and vital interests.

• Service Delivery: Activating your fiber subscription, scheduling installation appointments at your premises, provisioning network equipment, and providing 24/7 technical support.
• Billing & Collections: Generating monthly invoices, processing payments via Bahraini banking gateways, sending payment reminders, and managing account credits or disputes.
• Network Management: Monitoring service quality, troubleshooting connectivity issues, detecting network abuse, and implementing security patches to protect against cyber threats.
• Legal Compliance: Responding to lawful requests from the Telecommunications Regulatory Authority (TRA) of Bahrain, court orders, or tax authority reporting requirements.
• Marketing (Consent-Based): Sending you information about new service upgrades, promotional packages, or technology updates. You may withdraw consent at any time.

4. Data Security & Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Active customer data is retained for the duration of your service subscription plus a 7-year period post-termination for audit and tax purposes. Inactive prospect data is purged after 24 months. Upon request, and subject to legal retention requirements, we will securely delete your data.

5. Your Rights Under Bahraini Law

Under Bahrain's Personal Data Protection Law (PDPL), you possess specific rights regarding your personal data held by Bahrain Fiber Connect:

To exercise any of these rights, please contact our Data Protection Officer using the details provided in the "Contact Us" section below. We will respond to your request within 30 days of receipt.

6. Third-Party Sharing & International Transfers

Bahrain Fiber Connect does not sell your personal data to third parties for monetary consideration. However, we may share your information with trusted service providers strictly for operational purposes under strict confidentiality agreements.

Examples include: authorized installation contractors for site surveys; payment gateway providers (e.g., BenefitPay, CrediMax) for transaction processing; and cloud infrastructure providers for secure data storage. All our data processors are contractually obligated to protect your data and comply with Bahraini law.

7. Cookies & Tracking Technologies

Our website uses essential cookies to maintain your session on the customer portal and functional cookies to remember your language preferences (English/Arabic). We also use analytics cookies (anonymized) to understand how visitors navigate our site, which helps us improve our digital services.

You can manage your cookie preferences through our cookie consent banner or your browser settings. For detailed information on how we use cookies, please review our Cookie Policy.